Legal
Last updated September 8, 2026.
These Terms create a binding legal agreement between you and Claritics LLC, and govern your use of the Claritics Website and Services. Please read them, along with our Privacy Policy, before using the site.
Welcome to Claritics. Please read these terms and conditions, as well as our Privacy Policy carefully before accessing our site.
These terms and conditions (“Terms”) create a binding legal agreement between you and Claritics LLC, and govern your use of Claritics’ Website and Services.
The “Website” refers to claritics.com and claritics.tech, and all content, services, and products provided by Claritics. “Services” means, collectively, any products or services made available by Claritics.
By using the Services (including by visiting the Claritics Websites, accessing or using our Services, or making any other use of the Services), you accept and agree to be bound by these Terms and acknowledge that you have reviewed the Claritics Privacy Policy (the “Privacy Policy”). By using the Services, you affirm, represent, and warrant that you (i) are fully able and competent to agree to the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms, and to abide by and comply with these Terms, and (ii) have not previously been terminated, removed, or suspended from the Services.
If you are using the Services on behalf of a company, organization, or other entity (in which case the words “you” and “your” shall refer to such entity), you further represent that you have authority to bind that organization to these Terms, and you agree to be bound by these Terms on behalf of that organization.
If you do not have authority to or do not agree to all of these Terms, or if you object to the Privacy Policy, you must not access or use the Services.
You certify that you are a person who is at least sixteen (16) years of age or the legal age of majority in your jurisdiction, if greater.
During the period for which you are authorized to use the Services, and subject to your compliance with these Terms, you are granted a limited, personal, non-exclusive, non-transferable, non-sublicensable and revocable right to access and use the Services in accordance with these Terms and solely for your own business purposes of acquiring new customers, maintaining existing customers, improving business operations, managing the online reputation and digital presence of your business (the “Permitted Purposes”).
By using the Services, you acknowledge that: (i) the Services are not sold to you; and (ii) third-party terms and fees may apply to the use and operation of any system in connection with your use of the Services, and that you are solely responsible for any such third-party terms and fees.
You may not publish, reproduce, distribute, display, perform, edit, adapt, modify, copy, resell, or otherwise exploit the Services or any content distributed thereon under any circumstances, except as expressly authorized by these Terms.
You may not (i) circumvent or disable any content protection system or digital rights management technology used with the Services; (ii) decompile, reverse engineer, disassemble or otherwise attempt to derive the source code of any of the technology used to deliver, or that forms part of, the Services; (iii) remove, alter, or conceal any identification, copyright, trademark, or other proprietary notices in or accompanying any portion of the Services or products or services related to the foregoing; (iv) use the Services to develop or update any software systems that constitute or have functionalities substantively similar; or (v) access or use the Services in an unlawful or unauthorized manner or in a manner that is harmful to or interferes with any use of the Services, or the network, systems, or facilities used to provide the Services. Any use of the Services not expressly authorized by these Terms is a breach of these Terms and may violate copyright, trademark, or other laws.
The Services may contain links to third-party content and integrations with third-party platforms, such as review sites and business profile listings. Claritics does not control, endorse, sponsor, recommend, or otherwise accept responsibility for any loss or damage that may arise from your use of such third-party content and integrations. These links and integrations are provided only as a convenience, and Claritics does not make any representations or warranties with respect to third-party links and integrations.
Use of any linked third-party content and integrations is at your own risk and subject to the terms of use for such third-party content and platforms.
You understand that Claritics uses third-party vendors and hosting partners to provide certain hardware, software, networking, storage, and related technology used to run the Services. By using the Services, you agree that (i) Claritics may engage one or more vendors to monitor your use of the Services and (ii) Claritics may direct your calls and requests to the Services to vendors who help operate the Services.
This section governs the acceptable use of the services. By using Claritics’ Services, you agree that you may not access or use, or attempt to access or use, the Website and Services:
You are responsible for making sure that your use of the Service is in compliance with laws and any applicable regulations.
Violations of system or network security may result in civil or criminal liability. Claritics may investigate and work with law enforcement authorities to prosecute users who violate the Terms.
You remain fully responsible for any materials, data, and content that you submit via the Services, including, without limitation, images, business profile, and your account information (“User Content”). You agree not to provide User Content that violates or contradicts these Terms.
You retain your ownership rights to any User Content that you submit through the Services, and by submitting User Content, you grant to Claritics a non-exclusive, worldwide, royalty-free licence to analyze, compile, display, and otherwise use your User Content (or any portion thereof) solely for the purposes of providing, developing, and improving the Services for you.
You further represent that you possess, and will continue to possess, all rights necessary to provide to Claritics, via the Services or otherwise, all User Content, and for Claritics to enjoy all of the rights and privileges that you grant to Claritics under these Terms.
You understand and agree that we are not responsible for any User Content. We are not obligated to publish or use your User Content. We may monitor, review, edit, remove, delete, or disable access to your User Content at any time, without prior notice, and in Claritics’ sole discretion, for any or no reason.
If and to the extent that the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, as implemented and amended (“GDPR”) applies to the processing of any personal data included in the User Content (“User Data”), you are the “Data Controller” for purposes of GDPR in the context of the Services. Claritics acts as a:
Claritics has the right to:
Without limiting the foregoing, Claritics has the right to cooperate fully with any law enforcement authorities or court order requesting or directing Claritics to disclose the identity or other information of anyone posting any content on or through the Services.
However, Claritics cannot review all User Content as it is posted to the Services, and cannot ensure prompt removal of objectionable material after it has been posted. Accordingly, Claritics assumes no liability for any action or inaction regarding transmissions, communications, or content provided by any user or third party. We have no liability or responsibility to anyone for performance or nonperformance of the activities described in this section.
The Services are owned and operated by Claritics. You acknowledge and agree that Claritics and/or any of its Providers own all right, title, and interest in and to the Services, including:
Except for your User Content, you may not publish, reproduce, distribute, display, perform, edit, adapt, modify, or otherwise exploit any part of the Services without written consent from Claritics.
You will not earn or acquire any ownership rights in any copyrights, patents, trade secrets, trademarks or other intellectual property rights anywhere in the world on account of these Terms or any access to or use of the Services. You agree and understand that Claritics is not obligated to provide you with access to the Services or any copies of computer programs or code for the Services. You agree that all content provided to you through the Services is owned by Claritics, Claritics’ Providers, and/or other third parties and that you will have no ownership rights in such content.
You hereby grant to Claritics an irrevocable, royalty-free, perpetual license to use all feedback, ideas, or suggested improvements you provide to Claritics regarding the Services (the “Feedback”), as applicable, including in connection with Claritics’s development, manufacturing, and marketing of the Services or other products or services. You further agree that Claritics may use all or part of your Feedback or any derivative thereof in any manner or media without any remuneration, compensation, or credit to you, including to improve the Services and create other products and services.
You authorize Claritics to use your name or logo to refer to you as a customer of the Services in connection with Claritics’s marketing and promotional materials. Nothing herein obligates Claritics to use your name or logo in any marketing or promotional materials.
You may be required to pay fees to Claritics in order to access and use certain functionalities, features, or resources, including plans and other features, of the Services (“Service Fees”).
You are responsible for paying any applicable Service Fees listed on the Services at the time you use such functionality, feature, resource, or plan. All fees are non-refundable, to the fullest extent allowed under applicable law, subject to our refund policy below.
Payments based on plans: For monthly or yearly payment plans, Service Fees are billed in advance on a monthly or yearly basis respectively and are non-refundable. There will be no refunds or credits for partial months of service, downgrade refunds, or refunds for months unused with an open account; however, the service will remain active for the length of the paid billing period. In order to treat everyone equally, no exceptions will be made.
Payment based on usage: Some Services features are charged based on your access to and/or use of the usage-based functionality, feature, or resource. A limited quantity of these Services features may be included in your plan for a limited term without additional charge. If you choose to use paid Service features beyond the quantity included in your plan, you pay for those Service features based on your actual usage in the preceding month. Monthly payment for these purchases will be charged on a periodic basis in arrears.
You agree that Claritics may charge such Service Fees on a periodic basis or upon your access to the usage-based functionality, feature, or resource, as applicable, to the payment method you specify at the time of your initial purchase (your “Payment Method”).
You may change your level of service at any time by choosing a plan option or going into your Billing settings. If you choose to downgrade your account, you may lose access to content, features, or capacity of your account.
Additional fees may apply for new features or additions to the Service that may be made available from time to time, in which case Claritics will provide you with notice in advance of charging the additional fees. In the event Claritics charges additional fees in connection with the Services, you will have an opportunity to review and accept the additional fees that you will be charged, prior to being charged. If you do not accept any such additional fees, Claritics may discontinue your access to the Services.
By using a Payment Method to pay Service Fees, you are expressly agreeing that Claritics is authorized to charge to the Payment Method the Service Fees and any other fees for additional services you may purchase, together with any applicable taxes. If the Payment Method is a credit card, you acknowledge that we may seek pre-authorization of your credit card account prior to your purchase to verify that the card is valid and has the necessary funds or credit to complete the purchase. You acknowledge and agree that any fees for the Services may increase at any time.
You acknowledge and agree that Claritics may use third-party payment processors to process Service Fees on Claritics’ behalf, and that Claritics will not be held liable for any errors caused by such third-party payment processors.
If you feel you have been charged any Service Fees in error, you may request a refund through your account. We also encourage you to contact us with questions or clarifications about your Services Fees.
To request a refund, log in to your account and place your request through the Website. If you do not have an account, you may contact us directly at info@claritics.com.
Following your request, you will be asked to provide the reason for your request. We aim to respond to such requests within three (3) business days of our receipt of such requests.
We note that if you file a dispute with your credit card company before contacting us, we are limited in what we can do to resolve any error. Credit card disputes are flagged to us by your financial services provider as potentially fraudulent so if a credit card dispute is initiated, your account will be suspended while we investigate, and we ask you to contact us if you wish to request that it be reinstated.
Service Fees that are more than 60 days past due subject your account to suspension. Claritics may but is not obligated to contact you at the email address associated with your account in order to resolve unpaid Service Fees prior to a suspension. You must pay any and all outstanding Service Fees in order to reinstate your account.
You expressly agree that your use of the services is at your own risk.
To the maximum extent permissible under applicable law, Claritics makes no warranties of any kind, and the services are provided on an “as-is” and “as available” basis, exclusive of any warranty, whether oral or written, express or implied, including the implied warranties of merchantability, non-infringement, fitness for a particular purpose, or title.
Claritics disclaims all warranties and liabilities, to the maximum extent allowed by applicable law, regarding the security, reliability, quality, availability, accuracy, completeness, compatibility, or utility of the services and privacy of your data and/or information. Claritics does not warrant that the services will be uninterrupted, error-free, or free of viruses or other harmful components, that defects will be corrected, or that the services are completely secure against hacking or other unauthorized intrusion, or as to the accuracy, currency, or completeness of any information made available through the services, whether provided in text, audio, video, graphical, or other form (the “Service Content”). Neither Claritics nor Providers make any representations or warranties with respect to any third-party service providers. Claritics is not responsible or liable for any decisions you may make in reliance on the Services or Service Content, or for any defects or errors that may result from your provision of incomplete or inaccurate information to Claritics or the Services, your use of the Services with hardware and software that does not meet the minimum requirements specified by Claritics, or your use of any version of the Services other than the most recent generally available release of any of the Services. You expressly agree that you are solely responsible for any damage to your property, including your computer system or mobile device, or the loss of data, that results from use of the Services.
To the fullest extent permissible under applicable law, in no event will Claritics, Providers, or their affiliates, successors and assigns, or any of their respective investors, directors, officers, employees, third-party service providers (including those who help administer and operate the services), agents, and suppliers (collectively, the “Claritics Parties”), be liable for any direct, indirect, incidental, exemplary, punitive, special, consequential, or other damages, including, without limitation, damages for loss of revenues, savings, profits, goodwill, use, data, or other intangible losses, or the claims of third parties, or any cost of any substitute services, arising out of or resulting from or in any way related to the services, regardless of the form of action, whether in contract, tort (including negligence), strict liability, or other theory, even if the Claritics Parties have been advised of the possibility of such damages.
You further waive and hold harmless the Claritics Parties from any claims resulting from any action taken by such parties during, or taken as a consequence of, investigations by either such parties or law enforcement authorities as referenced in Sections 2.4, 2.7, and 3.3. To the fullest extent permitted by law, in no event shall the Claritics Parties’ total liability to you for all damages, losses and causes of action, whether in contract, tort (including negligence) or otherwise exceed the greater of the actual amount you paid for the services (if any) and $100, except to the extent an applicable law does not allow limitations on implied warranties or the exclusion or limitation of certain damages. The parties agree that the foregoing limitations are essential to these terms.
You agree to indemnify and hold the Claritics Parties harmless from and against any and all liabilities, claims, damages, expenses (including reasonable attorneys’ fees and costs), and other losses arising out of or in any way related to your breach or alleged breach of these terms, your access to, use of, or alleged use of the Services, your Feedback, your violation of any third-party right, including any intellectual property rights, or any rights of privacy or publicity, confidentiality, or other property or privacy right, and any claims arising from or alleging fraud, intentional misconduct, gross negligence, or criminal acts committed by you.
Claritics reserves the right to employ separate counsel and assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In such an event, you shall provide Claritics with such cooperation as Claritics reasonably requests.
Claritics reserves the right to permanently or temporarily modify or remove the Services or any portion thereof (including without limitation by changing the user interface of or removing certain features from the Services) from time to time, in Claritics’ sole discretion, without notice to you.
To the fullest extent permitted under applicable law, Claritics will not be liable for any modification or removal of the Services or any portion thereof.
Claritics may immediately terminate these Terms with you and suspend or terminate your access to the Services for any or no reason at any time without notice, including, without limitation, if you fail to comply with any provision of these Terms, our Acceptable Use Policy, or our Community Guidelines.
The term of these Terms will commence on the date of your first acceptance of these Terms and continue until the earliest of: (i) the date upon which Claritics, in its sole discretion, terminates your access to the Services (which may occur for any reason), with or without notice; and (ii) your violation or breach of any provisions of these Terms (the “Term”). You may also discontinue your use of the Services at any time, for any reason.
Upon expiration or termination of these Terms, the rights granted to you under these Terms with respect to the Services will immediately terminate. However, Claritics’ license to your Feedback under Section 4.2, as well as the limitations on Claritics’ liability and the indemnification provisions under Section 6, and the terms pertaining to the dispute resolution process under Section 11, will survive any expiration or termination of these Terms.
Upon termination of your access to the Services, or termination of these Terms with you, Claritics may, at Claritics’ option, delete any data associated with your account, including the deactivation and/or deletion of your account and any data or content (including User Content) contained in your account.
Without limiting the foregoing, Claritics may retain any data that you provide to Claritics for such length of time as may be allowed by applicable law, in aggregated or de-identified form.
In the event that Claritics suspends or terminates your account, Claritics will use reasonable efforts to provide you with a copy of data and content included in your account upon your request, unless Claritics suspended or terminated your account due to unlawful conduct or your failure to comply with any provision of these Terms.
Claritics may change any of the terms contained herein at any time, in Claritics’ sole discretion. Please check these Terms periodically so that you are aware of any changes.
Claritics will notify you by email to the address provided in your user profile and/or by posting a notice on the Website of any changes to these Terms that materially modify your rights or obligations (“Material Modifications”).
Any Material Modifications will be effective upon your acceptance of the modified terms, or upon your continued use of the Services after Claritics sends or posts a notice of the changes, whichever is earlier. Changes to these Terms that do not materially modify your rights or obligations will be effective immediately upon publication. However, any disputes arising under these Terms will be resolved pursuant to the version of these Terms in effect at the time the dispute arose.
Claritics and its Providers may communicate with you about the Services, including through one or more third-party email or survey services, via methods determined by Claritics, including through the Services or contact information you provide as part of the registration process for the Services.
Claritics and/or its Providers may, to the extent permitted by and in accordance with applicable laws, send you communications to:
You agree that any such notices, disclosures, and other communications will satisfy Claritics’ applicable legal notification requirements. Claritics recommends that you keep a copy of any electronic communications that Claritics sends to you for your records. To the extent permitted by and in accordance with applicable laws, Claritics may share your contact information with Providers, and, to the extent necessary to enable such communications, with other third parties.
These Terms shall be governed by, and construed and interpreted in accordance with, the laws of the State of Texas (without giving effect to conflict of law principles).
PLEASE READ THIS SECTION CAREFULLY BECAUSE IT AFFECTS YOUR RIGHTS. BY AGREEING TO BINDING ARBITRATION, YOU WAIVE YOUR RIGHT TO LITIGATE DISPUTES THROUGH A COURT AND TO HAVE A JUDGE OR JURY DECIDE YOUR CASE. YOU ALSO AGREE TO WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, MASS ARBITRATION, OTHER REPRESENTATIVE ACTION, OR ANY ACTION PURSUANT TO ANY STATUTE THAT ALLOWS RECOVERY ON BEHALF OF, FOR THE BENEFIT OF, OR OF AMOUNTS LOST OR SPENT BY OTHER INDIVIDUALS (INCLUDING IN A PRIVATE ATTORNEY GENERAL CAPACITY). TO THE FULLEST EXTENT PERMITTED BY LAW, IF A DISPUTE IS NOT FILED WITHIN ONE YEAR, IT IS PERMANENTLY BARRED.
To the extent a lawsuit or court proceeding is permitted under these terms, you and Claritics agree that any dispute will be litigated in the state or federal courts located in Texas, and you and Claritics both submit to the personal and exclusive jurisdiction of those courts. By using the Services, you waive any claims that may arise under the laws of other states, countries, territories, or jurisdictions.
In order to expedite and control the cost of disputes, Claritics and you both agree that any legal or equitable claim, dispute, action or proceeding arising from or related to the Services (“Dispute”) will be resolved as follows to the fullest extent permitted by law: