Social Metrics

User Reach:

KPI Description Business Actionability
New Player Count Number of New Players who installed the game. Analyze by Referrer, Player Demographics etc. Identify popular origins for players and optimize new traffic acquisition spend.
Invites Sent per 100 DAU Game Play Invites Sent per every 100 Daily Active Users. More Invites per active user needed to enhance game virality.
Invites Click through Rate Simple % ratio of game invite accept events to game invite sent events on a daily basis. The higher this ratio, the faster is the viral loop. Being measured daily also measures quality of social graph activeness for the player base.
Invited Users per Sender User Average number of users invited per each sender. Analyze by Player Gifts and Player Invites. Not applicable for Wallposts. More Invited Users per sender directly feeds into virality and associated K-Factor. These are a function of the player’s social graph denseness.
Accepting Users Per Invited User Average number of users accepting per invited user. Analyze by Player Gifts and Player Invites. Not applicable for Wallposts. More Accepting Users per Invited User impacts K-Factor. Differentiating by viral activity type helps drive this in multiple ways.
K-Factor (Accepting Users Per Sender User) Average number of users accepting per sender. Analyze by Player Gifts, Player Invites and Wallposts. Higher K-Factor leads to a larger player base, enhanced gaming activity and ultimately much higher monetization.
Hours to Click per Accepting User Average time lag in hours for each user to accept viral messages. Analyze by Player Gifts, Player Invites and Wallposts. Average time lags beyond 72 hours mean the viral loop is less effective with associated effects on game engagement and monetization.
Viral Messages Sent Per Sender User Viral Message Count Sent per Sender. Higher quantities of viral messages per sender helps keep the viral loop alive even for older games.

User Retention:

KPI Description Business Actionability
DAU (Daily Active Users) Daily count of Unique Players who play the game at least once during a given day. Analyze by gender, country of origin etc. High DAU count is key to game stickiness and engagement over a period of time. Falling DAU numbers indicate need to bring in new players or add new features to keep current players engaged.
MAU (Monthly Active Users) Month to Date count of Unique players who have played the game at least once during a given month. -
DAU to MAU % Daily Active Player Count as a % of Monthly Active counts. Analyze by each day of the calendar. A number beyond 25% indicates a high level of daily engagement from the active player base. Key to retaining players and first step to higher monetization.
Daily Sessions Count Number of game player sessions. Analyze by each day of the calendar. -
Average Sessions Per Player Average number of play sessions per player. Analyze by each day of the calendar. Higher average sessions indicate multiple visits by each player in a single day.
Player Revisit Rate % of Daily Players who are repeat visitors. Analyze by each day of the calendar. The repeat visitors could have originated anytime in the past. Different bands of this metric correspond to the levels of maturity attained by any game in its evolution lifecycle.
Achievements Event Count Count of Game Achievement events. Analyze by calendar, player demographics etc. -
LevelUps Event Count Count of Game level up events. Analyze by calendar, player demographics etc. -
Use Items Event Count Count of Game Use Item events. Analyze by calendar, player demographics etc. -

User Revenue:

KPI Description Business Actionability
ARPU (USD) Average Revenue Per User. Analyze by calendar, player demographics etc. Key monetization metric. Higher ARPU indicates sustained monetization activity across larger player base.
ARPPU (USD) Average Revenue Per Paying user Committed players who have become experts at a game lead to higher ARPPU.
Daily Revenues Total Sales achieved through the Game Payment events. Analyze by calendar, pay method etc. -
Paying Player % (of DAU) % of Daily Active Users who have participated in a payment transaction. Key metric to assess monetization and drive more of the player base to actual payment levels.
Average Purchase Size (USD) Average sales $ spent in each payment transaction. -
Daily Cash Spend Daily Cash Spent (virtual commerce) on purchasing in game virtual products merchandize. -
Daily Coins Spend Daily Coins Spent (virtual commerce) on purchasing in game virtual products merchandize. -
Average Coins Per Buy Transaction Average coins spent in purchasing in game virtual products merchandize for each buy transaction. The higher coins spend in each virtual commerce transaction ultimately leads to more refills with real money.

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1043 N Shoreline Blvd. Suite 204
Mountain View, CA 94043
650.625.8655 info@claritics.com
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